About 2 weeks after booking we received a notification that the flight had been altered – instead of a quick 2 hour flight it turned into a 6.5 hour flight with a change halfway through. The only option we were given was to change to other even longer flights, with no option to cancel and get a refund – despite all the customer service information indicating this would be possible. Customer service is practically impossible to pin down – and once we got through to a person they refused our cancellation – illegally under EU legislation! This isn’t a real company – they are actively scamming customers. Even if there are no other options, avoid them!