Pre-paid weeks in advance (***7332) for Times Square for Broadway: got E-mail confirmation then NO notice my hotel was switched. I arrived to CLOSED HOTEL! Thought I got SCAMMED as it took 1-hour to get Traveluro on phone: was relocated another 12-blocks away. I called Traveluro back (M*****) saying this location was UN-acceptable because now I have to walk 15-blocks at 11-pm as I was concerned about the subway that hour. I also said because of location, the hotel’s own posted nightly price was $50 cheaper: I was staying 8-nights. I was told to give 2-3 mos for response.POOR COMMUNICATION again: after nearly 6-mos, I called Traveluro back and supervisor (G****) wanted ME to call the hotel for the $400 credit when Traveluro should/could have called 6-mos ago, and provide Traveluro with hotel’s confirmation for the credit! I reminded this “supervisor” that my business is with Traveluro directly. After all this time, my reasonable request was DENIED