My reward not received to Paypal even after 3 weeks, Try to create ticket, when I check the ticket status — it is set as ‘CLOSED’. Confirmed that THIS IS SCAM website for sure.EDIT:Today I confirm that reward issue have been resolved, payment already in my PayPal account.Kudos to Gabriel Diaz with his updated reply, which brings positive impact to me. He delivers 5-star service indeed.While I still have doubt in Toluna ticketing system, I am having a second thought in using Toluna survey.One thing I learn, Trustpilot is such a good system to replace Toluna ticketing system for a while — until it proven works as intended.EDIT:Thanks Emma, I will try to use app contact form (contact-us link) for the next opportunity.Kind regards,