Scammers. We had a train cancel resulting in us having to stand the £10 admin fee for each couple travelling (in the end by car). My daughter’s train was recently stuck for 2 hours – refunded by the train company but clearly not Trainline. And the final straw was allowing my daughter to book a train that didn’t exist due to strikes and the ticket was non-refundable. Unethical. Don’t use Trainline, book direct.