Once I signed up chat support answers became super UNHELPFUL. For instance, when I signed up I chose the trading view option, but somehow that platform became unavailable so I had to use MetaTrader5 (MT5), a platform I did not recognize. When I contact SurgeTrader chat support, they did not have answers to my questions about how to execute in MT5 . They kept directing me to Youtube or MT5 support… but YouTube didn’t answer my specific questions and MT5 would direct me back to SurgeTrader.Lastly, they said I breached the drawdown rule, but the explanation I received did not make sense. I auditioned for a $250K account size, a daily loss limit of 5%, which should allow my account to get as low as $237.5K, but they shut down my account at $244,245.85. When I asked for clarification as to why they kept sending canned video responses that didn’t answer my specific question. I feel like they falsely advertised the rules and defrauded me of my money for the audition.UPDATE: The video they continue referencing says that a $100K account audition can get down to $95,000 before breaching. It doesn’t say anything about breaching before that max loss due to other losses. As you can see from the response below, the explanations are not clear. They have yet to clearly explain how my account was breached when I was well above the loss limit. BEWARE!