I ordered a vlone hoodie and it arrived cut and damaged. When I trued returning it, I wasn’t allowed to because they told me that it was missing its “raw helm” AND THATS WHY U WAS RETURNING IT!!! I clearly stated that it was cut completely from the bottom of the hoodie and that I received it damaged. You would think they would notice it when authenticating it but they didn’t care. I put in a refund requested a second time and explained my situation and got no response. Complete scam and terrible service by “Anie” from Phoenix AZ!!!!