This company is a bare-bones travel agent posing as representatives from actual airlines. They will charge you money to help book or rebook flights when you can go directly to the airline at no additional cost. Purely anecdotally here, but this company is an absolute scam & charged me $730 for a flight I never even ended up taking. The entire time on the phone I was under the impression I was speaking with an authorized United representative but it was these guys the whole time. Beware!