I do love the product! But everything about customer service is poor. It takes much longer for the items to arrive than they say. The last time I ordered, I was offered a free bralette with my order. Upon check out, there was no free bralette in my order! I contacted Customer Service, and told her my issue. She said that I needed to send a screenshot of that free offer before she could give me the free bralette! When I responded that I hadn’t known I would need a screenshot, so hadn’t taken one, and that it was a fraudulent offer since they didn’t support their offer, she finally agreed to send it to me. Still waiting.