Everything the others have said. I purchased a Samsung S23 Ultra the day it came out, as I have been every other year. I have dealt with Samsung Customer Service on issues like screen replacements in other countries (UAE, SL, etc.), and everywhere else, it is a 2-day service even for cracked screen repairs. So, with the same expectations, I sent mine for repairs to Servify, this time while residing in the US. Boy, could I have been more wrong about my expectations! The device was delivered to them within 3 days, but there was absolutely no update on the portal for three weeks. It took 4 weeks to get a reply to my email inquiries. A phone call revealed that it was being held for a new chassis (which is understandable; it had only been a week since the phone was released), and a month and a half later was sent back with the chassis and the screen fixed but with the same VERY visible scratch on the wide-angle lens cover which blurs some images at certain angles.Now they want me to send it again for repairs which I have to pay $99 again. Guess who won’t be buying any insurance that has anything to do with scammy companies like this? I plan on writing to Samsung CS so they know better than to work with these third-party services.