This company is a total scam. I never signed up to this business, never purchased anything from them and never had an account with them. They started taking £9.99 a month from my account in Aug 2021 (increasing to £10.99 a month in April 2022). I had no way of cancelling these payments as I did not have an account with them and therefore could not log in to their website. The only interaction I have ever had with this company is in April 2012 when I read something using Scribd on Facebook and they emailed me. This was over nine years before they then started taking money from me. TOTAL scam.