First, if you go to the website and read the return policy there isn’t actually true refund policy check it out:REFUND POLICYSeller Return & refund Policy:If you are not satisfied with your purchase and would like to return it, please contact us via email. Email:Please provide us with your order number and the reason for the return. Our customer service team will review the return request and if the return is approved, we will further inform you of the next steps to take.1. To request return information, please contact us within 14 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.2. We do not accept merchandise for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.3. To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.4. Gifts redeemed are non-returnable and cannot be exchanged for cash.5. All the cost caused by the returning shall be borne by the buyer.I tried at 4 times sending an email and you can pretty much guess the results. All I can say is CAVEAT EMPTOR as this is truly a genius scam and one star is only because it is required.