I did not get the car. I booked the car for 8 days – and prepaid it 100%, I arrived 1 day later – and I was told my car is given out, and I need to pay 170+ EUR extra! Basically, I was asked to pay 100% more than I had already paid. The staff was very arrogant and unfriendly. Worst rental car experience so far. I did not pay extra and got NO refund. Customer support simply closed my chat, and did not even send a chat transcript. Felt like a scam. At the end I booked a car using local providers, not Sixt, or Rentalcars. Horrible! Sixt is a waste of money, and most of all – time.