Same comments as other people I’m afraid. Sent several packages to Australia – all correctly weighed and measured. A week later they are claiming a surcharge of £334 when the orginal bill was less than £60. Get several emails per week chasing the money and now they are offering me a discount, despite their claim that all they were doing was collecting the surcharge on behalf of UPS. Sharp practices and smells of a scam. You can only converse by email as their poilicy is not to have a telephone number so that they cannot talk to customers.