Trustpilot seem to be in the thrall of mymanuals.com/ net. This company has these two email addresses, to create a loop hole for complaints. After the same experience as many others we were charged for an unwanted ( and hidden) subscription. After contacting ASA they put me in touch with their counterpart in Ireland where this company is based. As a result the subscription details are more transparent on their website. Even though I sent copies of my bank statement of 4 unauthorised payments to Tripadvisor my original review has been deleted. Fortunately my bank procured a total refund which mymanuals refused to give. It’s a scam!