Got my money eventually but they make the verification 4th step intentionally difficult, in which I can only assume is to encourage users to spend winnings as withdrawal is such a long winded process. Side note; Get new live chat staff. I’ve seen the other reviews and they’re not lying. Whoever you have employed at your live chat team aren’t helpful in the slightest. It’s almost as if you are talking to an AI. Overall it’s not a scam, but it’s f**king dodgy.