First off, if you’ve made it here before purchasing. Well done! Do not buy from this company. If you have ordered from this company. You won’t get your money back unless you request a chargeback via your bank.The company – also known as ‘UP Star’ – will offer you a 40% refund and state it was a ‘shipping mistake’. They’ll offer you a part refund in the hope you won’t go to the trouble of reporting them to your bank. Query the transaction and go through the relevant process for your bank to refund the money.Once you’ve raised it with your bank and emailed Moikola – or UP Star – they have 15 days to either provide you with a pre-paid returns label or refund you the full amount.It may take a little while, but you’ll eventually get your money back.It’s really important to challenge fraudsters like this as the more chargebacks and nuisance they run into, the less likely they are to profit from a clear scam.