The actual unlock process for an iPhone11 was seamless and finished within minutes. However the pricing is not transparent at all. Although you can read this in the terms and conditions it should be much more obvious that you pay first for an initial check £11.99 . Once this check completes successfully then there was an additional charge of £26 to actually unlock the phone. This is why there are so many 1 star reviews calling this a SCAM. There is nothing wrong with charging twice IF you are upfront about it.