The overall process was easy to complete however I was not aware of the overall total price (paying £11 + £26) until I actually had to pay, which was well into the process.I am not sure if I was told that this process would cost £37 overall, and if I was, then this was not clarified clearly enough as when I saw how much money I had to pay I felt like I was being scammed as this is a very expensive price for most people. I appreciate the chance to give feedback. Thank you.