Ordered product to be delivered 1st week in January, sounded reasonable. No correspondence, started enquiry, no answer to emails or phone calls, all automated responses with an agent will be with you now, or agent M will contact you during office hours. Bank also cannot do chargeback as it is an internet transaction. After logging a fraud case with the bank, suddenly I got contacted from Manicaa and told my parcel got damaged in transit. I immediately asked for a refund and got the refund back within 2 days.