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Lens.com

    I intended to purchase 4 boxes of contact lenses at $31.74 per box. They advertised $9.24 per box if I ordered 8 boxes, which would have been $73.92, instead of $253. 92. When I clicked “checkout” the total was$485.79!!! They added $213.92 in “tax & fees”, which is an additional 85%. I clicked the “chat 24/7” line and the rep did everything possible to avoid explaining what “fees” were, since tax would be no more than $22 in any state. I had to ask SIX TIMES, but he finally was forced to admit that “fees” were: “This includes calling your doctor on your behalf, doctor’s fees since we need to verify your prescription, and handling and processing your order.If the customer has a valid prescription, there is no need to call the doctor. Tax would have been $20 so the “rebate” which was applied to the order, tax and their undisclosed “fees” added 85% to the cost of the order. I told them that was fraud and they lost my business.

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