I ordered a full HC clear, when the order was set to start at the scheduled time the booster told me that KB had stated the order was already completed. After arguing with support for hours they finally relented and fixed it. I completed the heroic run and recieved zero loot so reached out to them about their policy to schedule you a second run if you don’t get loot. Support essentially insulted and mocked me for asking about this policy and when I provided them with screenshot proof of the policy they said it was a typo and they weren’t going to uphold it. I provided all the documentation they needed and they told me to wait for them to talk to their manager. The next day they responded to me after a 2-3 hour wait and explained that no where was that policy written, they took the time they asked me to wait and changed the rules around. I still have all screenshots and documentation of this and how they scammed me. If I could give them zero stars I would. Liars and scammers please beware if you use their services.