I would give this company -10 if I could. My 86 year old mum ordered these hearing aids after reading all the fake good reviews they have on their website. When she received them they didn’t help her hearing at all as they are just an amplifier, so she contacted the company to return them to which she received several replies trying to persuade her to keep them, offering 30% off etc. eventually she was told to keep them and her refund would be processed. That was on 6th March, it’s now 22nd April and she is no further forward she just receives the same email each time from a different person saying the same thing but still no refund. This company is a SCAM, they offer a 90 day trial period but have no intention on refunding. AVOID!!!