The same thing happened to me. I ordered a cabinet and the tracking # said it was delivered, but it was not. No reply from Hectore until I threatened to report them for interstate and international fraud. Then they said it was lost in transit. I told them to send me one that would not get lost. No response from them yet. I say let’s start a class action suit for mail fraud against them. Here is the information…visit IC3.gov , the FBI’s Internet Crime Complaint Center. Your tips help the FBI track down cyber criminals around the world.