They are scam artists!! Be sure you are calling the hotel. Their site leads you to believe it is the hotel site. If I could give this zero stars, I would. I thought I was on the hotel’s website. I asked the man that answered if he was at a specific property and he told me he was! He booked me for the incorrect property. By the time the mistake was caught it was 2 days before we were to arrive. I called, they denied me a refund, hung up on me. When I called back the woman was great, very helpful. Assured me she would help correct it. She led me to believe I was getting a full refund, no. They refunded me $130 (I haven’t seen the money yet!) on a $500+ stay.This is an absolute scam!