On August 3, 2023, I booked a room at The Beeman Hotel in Dallas, TX on behalf of an executive. The reservation was made online on what fully appeared to be the hotel’s direct website. It was not until August 11, when I called the hotel to modify the reservation, that we became aware that the reservation was not made through the hotel. It was made to a third party; a third party to which we did not have a name. We had no idea who took our money. Upon learning this, I called the number listed on the email confirmation and after much prying and back & forth with the representative was I able to learn that “Getaroom.com” was behind the deceptive and quite frankly fraudulent booking practices. After over 15 mins of discussion, I asked to speak to a supervisor. After holding for another 18 minutes I was ultimately disconnected. I called again and was put on hold with no greeting or acknowledgment that the call had been picked up. I called a third time and was told that I was unable to be connected to a supervisor that that time because she was busy with an influx of calls – not surprised at all! I ultimately canceled the reservation with penalty (no refund) and requested the matter be escalated and hopefully get a refund. After taking a closer look at the website used to book the reservation it became evident that Getaroom.com hides behind the name of “Guest Reservations” where the URL reads guestreservations.com/ which under any reasonable standard could not be called anything less than deceptive. Having essentially been deceived and tricked into booking with a third party, I will continue to reach out, write letters and file a formal complaint with the Better Business Bureau until I am heard.