Used it for years. But this time they really f up. Had a trip to Namibia, all planned and paid. NONE of my reservations showed up at the locations. I had to find alternative accommodation (in like AFRICA, in the desert and other remote locations, with no phone coverage). When I asked Expedia to refund, this is what I basically got from them: “Unfortunately, after multiple tries, we weren’t able to obtain an approval from the property manager to waive fees. This means the current rules and restrictions for your booking apply and a refund can’t be granted”. !!! They took my money, didn’t provide the services, and now it is “sorry”. I call this FRAUD!