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Expedia

    Rented a car through Expedia, fully paid up front. The car company is a scam, their approval rating on Expedia is “67% of customers approve” but they have 1 * ratings with Trustpilot, Google and TripAdvisor so why the good rating with Expedia?? The car company demanded that we get an IDP (not required for Greece and also confirmed in Expedia’s Ts and Cs for that company) and then when that didn’t work, they said we were 5 hours late and therefore they refused to let us have the car. We were delayed on 3 flights and 5 hours late. I had tried to contact both the company and Expedia with no response. Expedia phoned Abbycar and they refused to refund us the money (why wouldn’t they if they had our money in their pocket?!) and Expedia has just shrugged it off and said “they refused” so nothing they could do. What?? How about make sure that the companies you use are reputable. Check their reviews, see how YOUR customers are treated. I have been Expedia Gold for many years but clearly I am of no value to the company. I cancelled all my upcoming bookings and will deal with another company going forward although they all seem to have the same poor customer service 🙁

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