This so called company/customer service/product are all a SCAM. They give you the run-around in refunding your money. Accordjng to them they can only refund 65% as they say the system can not be over ride for more. You get 65% refund and oh goody you get to keep the useless product. DON’T WASTE YOUR MONEY ON THIS USELESS PRODUCT. They took advantage of a disabled elderly woman and they don’t care who’s money they take. SCAM, SCAM, SCAM, SCAM