I sent an email to doggy-plan explaining that I did sign up for their 7 day trial, but that I never used their service; Or signed on to use the website. I asked if refund was possible as I never used their service. The unsettling thing about the company is that instead of explaining why they would should or should not give refund, the message was indirect- E.G per email- why I should continue using their service and if dissatisfied I should keep trying to train my dog and to continue using their product. This was unsettling; As in this is not a customer first business. I feel as if they maybe frauds. Watch out for this company. I asked for a cancellation. I’m waiting to see what kind of indirect response I will get from them. BEWARE!