Order number 3616684479A criminal organisation. My parcel was supposedly sent the same day as my order, and has now simply disappeared, if it ever even existed. Tracking number is useless. Seller not responding to my messages. Trying to raise a dispute on the website is also useless – you are given limited options that aren’t relevant, in an attempt to stop you logging a complaint. The website is completely on the side of these scammers. Do not use this site.Regarding the reply I have from DHgate below; utter rubbish. Hermes have confirmed to me they do NOT have the parcel, and they haven’t accepted it on to their system. So it’s obviously a fake/used tracking number.