Wow! This is such a scam. Exact same thing happened to me – bot identified a “prohibited” file, asked me to prove ownership; I deleted the file (in fact the whole directory); yet they stole my money by closing my account. Lifelong service and cash gone down the tube! With my backup flies which have never been shared with anyone. Imagine your “secure” files being trawled to identify content!Class action seems to be the way to get these scammers!