From 4 items, 2 were defective. To return YOU have to pay, even if the zipper is broken or a wrong size sent. Totally unacceptable! This company is a fraud. Dispute with the bank and you get your refund right way. 27 emails and the repeat it over and over, ignoring what you say. This company is a waste of time. Many companies out there with same products. This one is a fraud!