Edit: Chatdeal’s response below is a lie. Tickets were changed by SIA after I contacted them directly. SIA said this is typical of Chatdeal. Chatdeal attempted to get me to change my review knowing that their response is a lie. Original review:Horrible experience. They refused to assist in a name change that was their fault in the first place. Told us there was nothing to be done and that I would need to buy new tickets for over $3k each.Promised that they were contacting the airline, promised to return phone calls, nothing happened.Scam company working out of India.I gave up talking to them and called the airline directly. Airline said they weren’t supposed to make any changes due to tickets being booked through 3rd party, but would waive the restriction. Cost $50 per ticket to make the change. Chatdeal -1*, SIA +20*.I’ll never do business with these thieves again.