I am on the line with Customer Service. Booked a flight – needed to cancel. They said the cancellation is non-refundable, even though it was within 12 hours window. Forced me to pay 150$ to change the date. They confirmed the change, but the next day I woke up to an email that change didn’t work and I need to pay 150$ more. COMPLETE SCAM. AVOID LIKE PLAGUE. You can see those reviews. TRUST THEM. Save yourself time, money, and nerves. Book directly with the airlines.