Fraudsters were able to tap into their ‘secure’ messaging system and convince me that I was speaking to the hotel, as it was dialogue that occurred through their supposedly secure systems. After this happened, I did a bit of research and this hacking had been highlighted on BBC watchdog consumer ( Google it!) program. The response of Booking.com has been poor. I suggested that they should put a health warning on their website highlighting that ‘secure’ messages are anything but that !