Got this basic scam message straight from their own verified support email. Beware of this company. “Please note that ETP was delisted and withdrawals closed, our only available option is to recover the tokens.As stated here, if you have not withdrawn the funds before the date and time specified, Bitfinex team can attempt to recover your funds.A fee of $500 on full or partial recovered funds will be applied. The fee will be deducted from your Exchange wallet after which, the recovery process will begin. If you would like us to proceed with the recovery, please make sure you have enough funds available for fee deduction.”