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Badoraa

    I recently signed up for the company’s free trial period, after being redirected to watch a movie that was not available within the sight’s selection. I’ve learned from experience that it’s crucial to promptly cancel free trials. Yes, there was a $1 authorization charge, though it dropped off soon enough. The only option to cancel a trial/subscription is to call or send an online message to the company. If you are concerned about being mischarged, one may lock one’s card temporarily. The company’s location is not visible on their sight, & my subscription charge date indicated the number for the day before the month (definitely not an American company). I sent an online message & my subscription hadn’t shown up as cancelled on the next business day, so I called. The customer service agent (who had an Indian accent) requested the first 6 & last 4 digits of my card to confirm my account (do not provide the first 6 digits of your card). After I asked him, he indicated using only the last 4 card digits would be unacceptable, so I provided my email instead. He indicated based upon my earlier cancellation request message, my subscription was cancelled, then when I refreshed my subscription screen, “cancelled” was indicated. What was also suspicious was after the representative allegedly pulled up my account, he indicated the wrong last 4 digits of the card used per the free trial/subscription (perhaps a tactic for people to correct & provide their card info). At best this company uses shady tactics so people’s subscriptions are extended, or they are scammers, who prey off of ignorance (as I suspect). Regardless, it appears one may cancel one’s subscription by sending a message to cancel and/or providing one’s email on call.

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