I lost money through an investment scam and contacted Action Refund and was provided with a Case Manager Ms.Pushpita Agarwal to assist with my case. She helped me by providing letters to banks and external agencies to help with recovery of funds. She showed dedication, commitment, professionalism and empathy. Furthermore, she was very encouraging, kept me informed about the process and resulted in a small recovery of funds from the bank. She provided regular updates with my case. I would recommend Pushpita and the team Action Refund who have assisted me. Her personal touch made me feel valued as a client.