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Academicsingles

    I joined this company on 15 February 2023 with Premium membership for £55. AFTER I had joined, I received a message to say that the price for automatic renewal after 6 months would be £179 and cancellation had to be in writing 4 weeks in advance. There was no indication as to where I should write to cancel. I received several introductions until the end of February and then heard nothing more until 15 August, the very day that the automatic renewal was due, when I received a very unpleasant e-mail from Academic Singles threatening me with a debt collection agency. (The payment wasn’t even overdue by that stage – it was the same day!) Unknown to me, it was my bank’s fraud department that had blocked the payment! I telephoned my bank and asked my bank to release the payment because I did not want the aggravation and the intimidating threats. The next day, I returned to the AS site and tried to pay on the Pay Now button. A pop-up message from AS told me that “because we have detected numerous attempts to make a payment, the payment facility for this account has been made temporarily unavailable”. (This time it was A/S that had blocked it – not very logical). I have e-mailed AS and not had a relevant response, just a cyclostyled message. I have tried to pay, even though my trust in AS as a company is well and truly broken. I have now spoken to a legal advice service. I could live without this loss of time and hassle.

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