Ordered this product in Dec 2022, took a month to ship and only finally shipped after I asked them to cancel the order. Tried it twice weekly for 10 weeks exactly as directed. Didn’t work at all. Asked to return the product for a refund. I paid to send it back to the address they provided. Shipped March 31 2023. In the meantime they moved warehouses and had the package re-directed to their new address. The item has been waiting for them to pick up since April 21, it is now May 20 and this hasn’t changed. Contacted the company multiple times and they say they will follow up and expedite the refund but nothing ever changes. Now they say I need to contact the shipping company to have it sent to their new warehouse. I followed all of their directions within the timeframe required. Do not buy from this scam of a company! Terrible product, terrible customer service.Edited to add I have reached out multiple times and each they say they’d be happy to resolve the issue but never actually do anything about it. I have reported this to the BBB and FTC in hopes of protecting others from being scammed.