A shame I did not check the reviews before booking. We managed to have a successful stay at the villa we booked. During the stay we came across some broken items which we reported to the host at the end of our stay, in hindsight we should have reported it straight away, a live and learn situation. The host did not respond for a week then simply sent a message saying we would be charged for the items even though we did not break them. We argued our case and the owner said that the charges would be waived, however the money was still removed from my credit card.Numerous emails and 6 phone calls later to VRBO and I still haven’t got my money back yet. VRBO is a fraudulent company always putting you on hold saying they will contact the host even when you call at 11pm at night, very suspicious. VRBO should not allow any money to be removed from an account whilst it is under investigation. They should carry out a proper investigation and refund any money to guests and claim it back from the hosts seeing as they have a contract together.Judging by the other reviews it seems I am unlikely to get my money back. This company needs to be shut down and their practices need to be made public. There is not even an email address you can send a complaint to just a phone number that puts you through to staff who are trained to fob you off.