Absolutely horrible! Do NOT order from these scammers. I ordered my fiance a wool anorak pullover back in November. Took almost 3 weeks and an email from me for item to show as shipped. The email apologized and informed me delay was due to item going through “strict testing”. Tracking showed “awaiting item” from original destination for several more weeks with no progression After several more emails with broken english responses, along with an insulting offer of a 15% refund, item finally arrives today. It is not wool. Not even a close imitation of wool. The material is so thin, its see-through!! This is absurd! How many more people will they get away with scamming!?