I ordered tourmaline-acupressure-self-heating-shaping-knee-sleeve and received a comfirmation of order on12/19/22 and 12/16/22 that the order shipped. By 1/3/23 I found out that the order was sent back due to insufficient address. I find this so hard to believe since I use auto fill for all my orders. After contacting a rep from the company I was offered a 10% refund and I refused because I paid almost $60.00 then I was offered 15% refund and was told that it was my fault because I didn’t provide a good address. Sorry, but one would think I would know my own mailing address, since I order packages frequently. This company sucks and the customer service isn’t much better. I feel sorry for the next customer who falls victim to this company’s scams. My battle with this company continues yet….