A scam. Unfortunatelly. First they will charge you a fee, which will entice you to follow through with the unlock. Then, they will ask you to pay another sum to follow through with the unlock. Since you’ve already lost £20, you end up paying the other portion just to see. After that they will send you a sham page in which will have a timer. However, mine has been stuck to 99% for weeks and “Tim” completely stopped communicating with me. Please avoid losing your money. This company is pure scam.