I agree with all of the other reviews – complete scammers! They (apparently) offer a refund up until 14 days from placing your order but they don’t deliver for at least 21 days to get round this – thereby not needing to provide a refund. Their return policy is a complete sham. This company should be taken down as they are no more than crooks. The electric heaters I bought fell apart on first use and have now been binned as they are nothing other than a fire risk. Shocking. DO NOT BUY ANYTHING FROM THIS COMPANY AS THERE COMPLETE CROOKS!