My grandson bought a shirt for £35, too small had difficulty in getting a response to return it. finally got through for a refund. Charged him £12.16p handling charge. it took him over three months to save to buy this shirt and they charge £12.16 handling charge to return it. Disgusting behaviour a total scam avoid this company it’s a rip off. It stated in the literature minus £5 candling charge. He’s very upset.