I received an email from Babbel as I had signed up previously without a subscription. The email had a discount for a yearly subscription, which I have been charged for, although all my content is still locked. I have sent them an email message with a copy of my subscription details, and I have not heard back. The chat box for this issue is absolutely useless, and THERE IS NO PHONE NUMBER. I googled and found a number online, but it refers you back to their email so you can not talk to a human. I was excited to get started and read some good reviews, but after this I am ready to dispute the charge as fraud.