Absolutely shocking experience they claim the welcome offer was already claimed at my house. I was told i have another account, when I told them to give me the username they backtracked and said it was already claimed at my address. It’s my first time opening an account and maybe because some randomer lived at this address over 5-10 years ago I am not getting the welcome offer. I bet £30 and didn’t get the £30 freebet. They are OK to tell me that a person has claimed the offer at my address but could not provide me details. This seems a scam, also common sense should be used, I moved to this address on rent and you are not honouring the promotion on the basis another person lives here and claimed the offer. How was I to know another person claimed some offer years ago. Not to mention they gave me the option to choose the welcome offer when i signed up. Surely if I wasn’t eligible why then give me the option to choose the offer. Simply a joke