TOTAL SCAM! The office address is a mail drop. The customer service phone is never answered. The chatbot will NOT help you cancel – the “cancel” button is NOT THERE like they show. You can’t email billing support; you can’t call them; you can’t chat with them. YOU CAN’T CANCEL! They just keep trying to hit your card over and over. Buy real pet insurance. Or just take the money and save it. EDIT: AFTER OVER HALF AN HOUR I FOUND THE EMAIL ADDRESS below, and they did fix it in a minute. They sure hide it good!