Sorry but how is this legal? How are you guys not out of business already? I urge everyone these guys have scammed to hire a company like Airhelp or similar to assert pressure on them because this is plain and simple – a SCAM. You might be lucky and they don’t scam you but if they do, boy do they do it properly. Refusing to rebook my canceled flight claiming that there are no alternatives even though the airline clearly said there are 3-4 alternatives on that day alone.And now they don’t even have the common decency to refund me my ticket. They are charging me 35 euros of processing fees for a canceled ticket for which they are to blame. Pure gold.